Refund policy
Every Hemdrag piece is printed to order for you. Because of that, this policy is built around print quality, not change of mind.
Misprints, damage and wrong items
If your piece arrives misprinted, damaged, defective, or is not the item you ordered, email hello@hemdrag.com within 14 days of delivery. Include your order number and a clear photo of the problem. Once we confirm it, you choose: a free replacement or a full refund to your original payment method. You do not need to send the item back unless we ask you to, and if we do, we pay for the return shipping.
Size and change of mind
We cannot accept returns or refunds for the wrong size or a change of mind, because each piece is made for you. If a piece does not fit, email us within 14 days of delivery and we can make the same piece in another size at our production cost. Please check the size guide in our FAQ before ordering.
Lost packages
If tracking shows no movement for 10 business days, or a package is marked delivered but you cannot find it, email us and we will work with the carrier and our production partner to replace it or refund you.
Cancellations
Email us as soon as possible. We can cancel an order only before it goes into production.
Refund timing
Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to show them.